Do Yourself a Favor...

[Kathy_Baratta]

No one really cares about my 2 cents but I will add it anyway. I was in Freehold Music only once. The person I was with was looking for guitar strings for themself, a toyish  starter guitar for my niece, a new drum symbol w/stand and new sticks for my son. Not a very high priced sale but the sales people in both the guitar and drum sections were helpful and and answered our questions(we are not very knowledgeable in what we were buying) plus we were given a good price.

Just so there's no misunderstanding. The place is "kiosked." The girl that I spoke to initially told me that the different departments were independent contractors and that's why I was given different phone numbers to call. Maybe that's why she hung up when I asked to speak to the owner/manager. It flipped her circuits seeing as she wasn't sure, I guess, exactly who that would be. That to me means further confusion and lack of accountability which helped in my decision to go to a place that is one roof, one "owner."

Now if I had decided on guitar lessons as suggested by Ginger...  

KB

[Kevin_Carney]

I've been a customer of Freehold Music for several years, having purchased several guitars and accessories over the years. I've never had a problem with their service. I've never dealt with the people in the piano department, so maybe it's just them.

The guys over in the other section are always very knowledgable and helpful. I purchased a guitar for my son recently, and they let him try it out, showed him all the different nuances of that particular guitar, made all kinds of suggestions about looking at other guitars to compare, etc... It was an all around perfect shopping experience. I compared the price of the guitar to other stores, and found their price to be competitive.

Maybe you just got rotten luck with the person who took your call, Kathy. Too bad for them that they lost a customer. If I were you, I'd write to the owner / manager. I'm sure they'd want to hear about it. If I were the manager, I'd want to know. Maybe they'll offer some sort of retribution, like a store discount or something. It's worth a shot.